Refund policy

Return & Refund Policy

Thank you for choosing MZCNU. We focus on professional body care technology and rigorous quality control, from leg massagers to hand massagers and back massagers. Every product is built to bring you safe, effective, and long-lasting relaxation and relief.

Contact Us

If you have any questions, feel free to contact us:
📧support@mzcnu.com
📞+1(213)216-5472

30-Day Free Returns

We offer a 30-day hassle-free return policy on all MZCNU massagers (including leg, hand, and back models). You may request a return within 30 days of delivery. We provide free return shipping and charge no restocking fees, provided the item is returned in its original, hygienic condition with all accessories.

Return Shipping

  • For defective, damaged, or incorrect items, MZCNU will cover the return shipping cost
  • For non-quality-related returns (such as change of mind), the customer is responsible for return shipping fees

Eligibility for Return

To be eligible for a return:

  • Item must be unused, in brand-new condition, and free of damage or wear.
  • Item must be returned in original packaging, including all accessories, power adapter, manual, and warranty card.
  • Please include your original order information or packing slip inside the package.

How to Start a Return

To start a return, please contact us at:
📧 support@mzcnu.com
📞 +1(213)216-5472

Please include:

  • Your order number
  • A brief description of the issue
  • Photos or videos (required for defective or damaged items)

⚠️ Please do not send items back without prior authorization.

Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival.

If your item is defective, damaged, or incorrect, contact us within 30 days of delivery.
Once verified, we will provide a suitable solution, including:

  • Replacement
  • Repair
  • Full refund

Warranty

All MZCNU main products are covered by:

  • 1-Year Limited Warranty (Full Unit)

This warranty covers defects in materials and workmanship under normal use.

If your product qualifies for warranty service:

  • We will repair or replace the defective product free of charge
  • Claims made within 30 days of delivery include free return
  • After 30 days, customers may be responsible for shipping costs

The warranty does not cover damage caused by misuse, accidents, unauthorized modifications, or normal wear and tear.

Refunds

  • Orders can be canceled for a full refund within 48 hours of placement.
  • If already shipped, the order must go through the return process