Refund policy

Return & Refund Policy

Thank you for choosing MZCNU. We focus on massage device design and rigorous quality control, from leg massagers to hand massagers and back massagers.
Every product is designed to provide comfortable and convenient everyday relaxation.

Contact Us

If you have any questions, feel free to contact us:
📧support@mzcnu.com
📞+44 7835 547094

30-Day Returns

We offer a 30-day return policy on all MZCNU massagers (including leg, hand, and back models). You may request a return within 30 days of the delivery date. We charge no restocking fees on any returns.

Return Shipping

  • For defective, damaged, or incorrect items, MZCNU will cover the return shipping cost
  • For non-quality-related returns (such as change of mind), the customer is responsible for return shipping fees

Eligibility for Return

To be eligible for a return:

  • Item must be in brand-new condition, and free of damage or wear.
  • Item must be returned in original packaging, including all accessories, power adapter, manual, and warranty card.
  • Please include your original order information or packing slip inside the package.

How to Start a Return

Authorized Return Warehouse Address – returns by prior authorization only

Once your return request has been approved, please send the item to:

1550 S Grove Ave
Ontario, CA 91761
United States

Phone: +1 (516) 225-8836

Please include your order number inside the package and send us the return tracking number after shipment.

⚠️ Returns sent without prior authorization may not be accepted or refunded. Please do not send your item to this address before contacting support@mzcnu.com and receiving return approval.

Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival.

If your item is defective, damaged, or incorrect, contact us within 30 days of delivery.
Once verified, we will provide a suitable solution, including:

  • Replacement
  • Repair
  • Full refund

Refunds

  • Orders can be canceled for a full refund within 48 hours of placement.
  • If already shipped, the order must go through the return process

Refund Processing Time

  • Inspection: Once your return package arrives at our warehouse, it will be inspected within 3–5 business days to verify its condition and contents.
  • Notification: We will send you an email confirming that we have received the item and notify you of the approval or rejection of your refund based on the eligibility criteria.
  • Payout: Once approved, your refund will be processed immediately. A credit will automatically be applied back to your original method of payment (Credit Card, PayPal, etc.).
  • Bank Posting Time: Please allow 7 to 15 business days for the funds to officially reflect in your account, depending entirely on your banking institution or credit card issuer's processing times.